FAQ

About


Limitless Lingerie

Limitless Lingerie is all about making cute and comfortable underwear for all shapes and sizes.
Custom sizes available for anyone who can never find well fitting lingerie off the shelf.

Corrimal, Australia

FAQ


  • Where is the store based?

    Corrimal, Australia

  • What is this store’s return and exchange policy?

    Returns and exchanges are accepted only on unworn garments with all labelling and sanitary stickers intact. As each item is handmade to order, please double check your order before purchasing.

    For custom items, returns are not accepted unless the garment is faulty, but if you feel the sizing is wrong, a new one can be made with your desired changes at half the original custom price.

    Before purchasing anything (including custom sizes) please check the sizing guide to ensure you select the correct size (and for custom sizes, that your size isn’t already available).

  • Do you accept orders placed outside of Australia?

    Yep! We ship worldwide because everyone deserves a comfortable set of underwear!

  • How long will it take to receive my order?

    Since each item is handmade, orders can take up to a week to make before being shipped, so when ordering please add a week onto the estimated shipping time. You will receive an email once the order has been completed and is on its way.

    Once shipped, most domestic (Australian) orders take anywhere from 3 to 6 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 4 weeks.

  • Is my order able to be tracked during shipping?

    Yes! Just select the shipping option that says ‘with tracking’ during checkout.

    Tracking includes, an ID number for each order with ability to track the parcel with Australia Post and signature required on delivery

  • How much will I have to pay for shipping?

    The shipping costs are as follows, and are in AUD.

    Australia (standard) – $5.00
    Australia (with tracking) – $9.00
    New Zealand (standard) – $11
    Asia (standard) – $13
    Global (standard) – $18
    Global (with tracking) – $25

  • Do you take custom orders?

    Custom orders and sizes are available. Please purchase the Limitless custom bralette or underwear and we will contact you via email (the one you provide during checkout) for your your measurements, style and fabric choices. Please have a look at the fabrics, trims and styles carried so you know what you would like.

  • How do I know my size?

    Please consult the sizing guide for product sizes.
    To find your own measurements, use a fabric tape measure (or if you do not own one, then a piece of string or ribbon works just as well).
    For most accurate measurements, take measurements without clothes on, and for bralettes, without any bra on, also get someone else to measure you if possible.

    The measurement will be where the zero crosses over the other end of the tape measure (or with a string or ribbon, pinch each end where they cross over and use a ruler to measure).

    Bralette Measuring:
    Wrap the tape measure around your back and under your bust, where a normal bra band would sit, ensuring it is level the whole way around, have your arms down at your sides and stand relaxed, pull tight then loosen so it is comfortable but still taught.

    Underwear Measuring:
    For waist measurement, wrap the tape measure around your natural waist. which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.) Don’t suck in your stomach, or you’ll get a false measurement.

    For hip measurement, start at one hip and wrap the tape measure around your rear, around the other hip, and back to where you started. Make sure the tape is over the largest part of your buttocks, it is usually much lower than you think and not where the hip bones are. It can be tricky but ensure the tape is level all the way around.

  • Can I cancel an order I just placed?

    Yes provided the order is cancelled within 24 hours of placing the order.

  • Do you sell gift cards?

    Yes we do! They are virtual gift cards that are just emailed to the address provided, this can be your own or the recipient of the gift, you are provided with a code which can be input at checkout to redeem the card. They are refillable (which can be found on the Limitless Lingerie Gift Card product page) and you don’t need to spend the whole amount of the gift card in one go, remaining credit can be used for your next purchase. Gift cards remain valid for 12 months.

  • How do I wash my lingerie?

    Please read this page for full care instructions

  • My question wasn’t answered here how do I find the answer?

    Please contact us through the contact page and we will be happy to help!

LIMITLESS LINGERIE

Limitless Lingerie is all about making cute and comfortable underwear for all shapes and sizes.

Custom sizes available for anyone who can never find well fitting lingerie off the shelf.

Corrimal, Australia

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